Master Services Agreement

What you are buying

FastTrack ACA builds and hosts a branded ACA quoting funnel under your agency name and your National Producer Number, provisions a CRM sub-account with the follow-up automations already configured, and manages Meta advertising campaigns that drive traffic to that funnel.

A non-refundable setup fee covers the build. A monthly subscription covers hosting, the CRM sub-account, campaign management and support, and renews automatically until cancelled.

Advertising spend is yours, and it is not part of the fee

Campaigns run on YOUR Meta ad account, billed to YOUR payment method on file with Meta. FastTrack ACA never holds, fronts or invoices advertising spend, and the subscription fee does not include any.

You set the daily budget during onboarding and can change it at any time by asking. FastTrack ACA manages the campaigns; Meta charges you directly for what they deliver.

Advertising platform risk

Health insurance advertising is a restricted category on Meta. Ad accounts, pages and individual ads in this category are rejected, restricted or disabled routinely, sometimes without a stated reason and sometimes without any change on your side.

FastTrack ACA will work your appeals and rebuild what can be rebuilt, but cannot guarantee that advertising can run, continue running, or be restored. A restriction on your Meta assets is not a failure of this service and does not suspend or refund the subscription. Your funnel and CRM continue to operate and can be used with traffic from any other source.

Lead volume is not guaranteed

Any lead volume discussed in marketing material, on a call, or in an ad is an illustration of past results for other agents, not a promise of your results. Cost per lead depends on your market, your budget, seasonality and platform conditions, none of which are within anyone's control.

Markets are not exclusive unless it says so in writing

FastTrack ACA may serve other agents in your state or metropolitan area. Where two clients target the same audience, both may pay more per lead than either would alone.

If you have been promised exclusivity for a defined market, that promise is only binding if it is written into your order, and it lapses when your subscription does.

Licensing and compliance are yours

You warrant that you hold a valid resident or non-resident insurance producer license in every state you have listed, that your National Producer Number is accurate, and that you hold current Federally-Facilitated Marketplace certification for the applicable plan year.

Your funnel displays your name and NPN and collects Marketplace consent under them. FastTrack ACA may suspend the service immediately, without refund of the setup fee, if any of these warranties turns out to be untrue.

You are the agent of record for every consumer the funnel produces. All obligations to those consumers — suitability, disclosure, accurate enrollment, and every applicable CMS marketing rule — are yours.

Consumer data, and who owns it

The consumers who complete your funnel are your leads. You own that data, including the contact records, quote history and any Social Security numbers collected for enrollment. FastTrack ACA processes it only to operate the service for you, and never sells it, shares it with another client, or resells your leads.

Social Security numbers are written only to your CRM sub-account. They are never stored in the funnel's own database and never sent to any third party other than the enrollment platform you have connected.

On cancellation you may request a full export of your contact data. Requests made within 30 days of cancellation will be fulfilled; after that FastTrack ACA may delete it.

Third-party services you must supply

The funnel cannot show live plan prices without a HealthSherpa API key issued to you, with On-Exchange Enrollment access approved. You apply for it and HealthSherpa decides, on their own timetable, which is typically several days and is outside FastTrack ACA's control.

Advertising requires a Facebook Page and Meta ad account that you own and to which you grant FastTrack ACA partner access, with a valid payment method attached.

Delivery timescales quoted anywhere assume these are in place. Time spent waiting on them does not extend or pause your subscription.

Fees, renewal and cancellation

The setup fee is charged once, at signup, and is non-refundable once provisioning has begun — it pays for work that is done immediately.

The subscription renews automatically each month until cancelled. You may cancel at any time from your dashboard; cancellation takes effect at the end of the period you have already paid for, and that period is not pro-rated.

On cancellation your funnel is taken offline and your campaigns are paused. If payment fails, the service may be suspended after a grace period and then cancelled.

Ownership

The funnel software, its design and its automations remain FastTrack ACA's. Your subscription is a license to use them while it is active, not a purchase. Your brand assets, your domain, your consumer data and your CRM content remain yours.

Limitation of liability

To the fullest extent the law allows, FastTrack ACA's total liability under this agreement is limited to the fees you paid in the three months before the claim. Neither party is liable for indirect or consequential losses, including lost commissions or lost business.

Nothing here limits liability that cannot lawfully be limited.

Questions

Email support@fasttrackaca.com.